EOI - ISO/IEC 20000 AND IT SERVICE MANAGEMENT CONSULTANT - TCIS
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Posted by : Dobiza
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Added on : 2025-04-04 |
Expires on : 2025-04-18
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Fields :
IT - Services
Business consulting
Type de consultant: Individual Consultant
Lieu de la mission: Abidjan, Côte d'Ivoire
Date de publication: 04-avr-2025
Date de clôture: 18-avr-2025
Domaine: Information Technology
The African Development Bank Group (AfDB) is looking to recruit an ISO/IEC 20000 and IT Service Management (ITSM) Consultant. The results-oriented Consultant will assist with reviewing the current environment, guiding the adoption and integration of ISO 20000 processes for effective delivery and management of IT Services, and in ensuring that the prerequisites for ISO/IEC 20000 certification are in place. The overall aim of the engagement is to inculcate consistent quality of service in line with ITSM / ITIL best practices.
The Consultant will provide consultancy work onsite in the Bank’s premises in Abidjan, Cote d’Ivoire and will be working closely with the IT Service Management Team in the Digital Workplace Division within the Corporate IT Services Department to clearly document, actively develop and practically implement key processes as depicted in the scope of work. The ISO 20000 engagement has already commenced, we are looking for a suitable consultant to continue the journey until the end of the year 2025.
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